Please read this information carefully as it contains specific details on how we accept Alden pre-orders.
Alden products cannot be shipped outside North America.
*Once an order is “confirmed” (scheduled for production) by Alden, we will post that shoe to our online store as available to reserve. Only then will we accept pre-orders.
*All available sizes will be listed on our online store and can be reserved. We cannot make any changes or additions to the sizes on the order once it has been confirmed by Alden.
*A non-refundable, non-transferrable deposit is required for all pre-orders. The deposit can be placed through the online store.
*Non-stock sizes can be requested by contacting us via email at firstname.lastname@example.org by the posted deadline. We will advise you if Alden can make a pair in your requested size. We cannot accept special size orders after the deadline.
*Non-stock sizes require full payment at the time of order. Non-stock orders are final sale, non-refundable or exchangeable. You must know which size you need, we are unable to advise customers of non-stock sizes.
*Alden generally does not provide updates on delivery. Once we have confirmation for an order it takes “approximately” 12-16 weeks to receive but it can take longer.
*Once we receive the order you will be notified by email that your shoes have arrived, at which time the balance will be paid.