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FAQ

General

Do you make custom shoes?
We take great pride in specializing in made-to-order shoes. For more information, read our guide.
Do you offer shoe repair?
When it comes time to resole or recraft your shoes, simply bring them to one of our shops, and we’ll send them back to the manufacturer for you. Consult the chart below for costs and estimated turnaround times.

Brand Price Timetable
Alden $170 8–10 weeks
Corthay $400 10 weeks
Edward Green $350 10–12 weeks
Gaziano & Girling $350 10–12 weeks
Saint Crispin’s $350 6 weeks
Quoddy $45–75 6 weeks
Do you offer a quality guarantee for your pre-owned shoes?
All pre-owned shoes are sold as-is. Since these shoes are previously owned, we cannot guarantee their condition or offer any warranty. We inspect each item carefully and do our best to present the shoes as they are.

Do you honor sale prices for recently purchased items?
Leffot will offer a sale price adjustment on merchandise purchased up to 7 days prior to the start date of a sale or promotion. The exact style and size of an item must be available for purchase at the time your request is made. All approved sale price adjustments will be applied in the form of a store credit. Please note that we will not be able to provide price adjustments on items originally purchased on sale.
Is it possible that some shoes have been previously tried on?
Items purchased online may have been tried on in the store. Given our hardwood floors, we cannot guarantee that uppers will be uncreased or soles unscuffed.

Watches

Are watch prices negotiable?
Watch prices are non-negotiable, and other discount or promotional offers may not be applied.
Can I use my store credit to purchase a watch?
Store credit cannot be applied toward a watch, however it may be used for any other purchase, including custom orders.

Store credit

Where can I use my store credit?
Store credit can be used in our New York and Chicago stores, over the phone, and through email. Store credit cannot be used for online orders at this time. If you would like to order a web item using your store credit, please email us.
Does my store credit expire? Can I use it to purchase any item?
Store credit does not expire. We keep it on file until you’re ready to use it. Store credit may not be used to purchase watches, however it is applicable toward any other item, including custom orders.