Frequently Asked Questions

FAQ

General

  • Do you make custom shoes?
  • We take great pride in specializing in made-to-order shoes. For more information, read our guide.
  • Do you offer shoe repair?
  • When it comes time to resole or recraft your shoes, simply bring them to one of our shops, and we’ll send them back to the manufacturer for you. Consult the chart below for costs and estimated turnaround times.
    Brand Price Timetable
    Alden $170 8–10 weeks
    Corthay $325 10 weeks
    Edward Green $325 10–12 weeks
    Gaziano & Girling $325 10–12 weeks
    Saint Crispin’s $325 6 weeks
    Quoddy $45–75 6 weeks
  • Do you offer a quality guarantee for your pre-owned shoes?
  • All pre-owned shoes are sold as-is. Since these shoes are previously owned, we cannot guarantee their condition or offer any warranty. We inspect each item carefully and do our best to present the shoes as they are.
  • Do you honor sale prices for recently purchased items?
  • Leffot will offer a sale price adjustment on merchandise purchased up to 7 days prior to the start date of a sale or promotion. The exact style and size of an item must be available for purchase at the time your request is made. All approved sale price adjustments will be applied in the form of a store credit. Please note that we will not be able to provide price adjustments on items originally purchased on sale.
  • Is it possible that some shoes have been previously tried on?
  • Items purchased online may have been tried on in the store. Given our hardwood floors, we cannot guarantee that uppers will be uncreased or soles unscuffed.

Watches

Store credit