- Shoe Care
- Made to Order
Orders placed before 3 PM Eastern Time will often be shipped the same day. To ensure next-day or two-day delivery, please place your order before this time. Orders placed on weekends will ship the following Monday.
Orders to the United States are shipped by UPS Ground Service. A delivery tracking number is provided at the time of shipment. We use a flat rate to determine ground shipping costs.
|Ground (orders under $100):||$12|
|Ground (orders over $100):||Free|
All international orders are shipped by insured USPS Express Mail Service (EMS), which is delivered in 4–6 days. We use a flat rate to determine shipping costs.
|$0 to $250:||$45|
|$251 and up:||$60|
Overall, shipping internationally via USPS Express Mail Service (EMS) is very smooth, reliable, and fast. However, there are a few things to note:
- Goods shipped outside of the USA will be declared “merchandise” and at their full retail value. Please do not ask us to declare a lower value for the items being shipped. We must declare full value on every shipment.
- The customer is responsible for any import taxes, fees, or duties associated with the delivery.
- Delivery times are approximate. Many goods are evaluated by local customs officials, and this can delay its delivery to you. This is typical during very busy or holiday periods. If this happens, there’s typically nothing that we can do to expedite your delivery.
- If the shipment is returned to us due to non-delivery, the customer is responsible for paying the costs of re-sending the item.